Terms & Conditions
Aria Positive Psychology & Wellbeing is committed to providing quality services to you and this policy outlines our ongoing obligations between us, and the Client. Coaching is partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximize personal and professional potential.
Aria Positive Psychology & Wellbeing agrees to provide coaching services to the Client under the terms and conditions outlined in this document.
1. Coach agrees to maintain the ethics and standards of behaviour set by the Australian Psychological Society APS.
2. Client is responsible for creating and implementing their own physical, mental and emotional well-being, decisions, choices, actions and results. As such, the Client agrees that the Coach is not and will not be liable for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.
3. Client understands that coaching is not to be used as a substitute for professional advice by legal, mental, medical or other qualified professionals and will seek independent professional guidance for such matters. If Client is currently under the care of a mental health professional, Coach will recommend that Client inform the mental health care provider.
4. Client agrees to communicate honestly, be open to feedback and assistance and create the time and energy to participate fully in the program.
The parties agree to engage in Coaching through a mutually agreed channel (e.g., in-person, internet, telephone). Coach will be available to Client by e-mail and in between scheduled meetings as defined by the Coach (refer to terms and conditions of the service offering you select available on our website). Coach may also be available for additional time, per client’s request on a prorated basis rate to be requested by client and fee determined by Aria Positive Psychology & Wellbeing upon request (e.g., reviewing documents, reading or writing reports, engaging in other client related services outside of coaching hours).
Schedule & Fees
This coaching agreement is valid as of the date when agreeing to the terms of this document. The fee is for a single session, and our signature program is published on our website. A discount may be applied if a package is purchased, refer to our website for details. If rates change before this agreement has been signed and dated, the prevailing rates will apply.
Client agrees that it is the Client's responsibility to notify the Aria Positive Psychology & Wellbeing at least 48 hours in advance of the scheduled calls/meetings. Coach reserves the right to bill Client for a missed meeting. Coach will attempt in good faith to reschedule the missed meeting. Either the Client or the Coach may terminate this agreement at any time with 1 weeks written notice. If you have paid for a session in advance and with to cancel or terminate the arrangement, a pro-rated amount (less an administration fee of $30) will be refunded back to the client. For example, if a client wishes to withdraw after 2 sessions and paid for 3 in advance, the amount refunded will calculated as: Total cost of 3 sessions paid by client divided by 3. This amount is then * 2 (the 2 session already completed). This is then then deducted from the fully paid amount, less an admin fee of $30.
Example for illustrative purposes only (not actual fees).
Client prepays 3 session totalling $300
Client completes 2 session $100 * 2 = $200
Refund = $100 - 30 admin fee. Total refundable = $70
Except as expressly provided in this agreement, Aria Positive Psychology & Wellbeing makes no guarantees or warranties, express or implied. In no event will Aria Positive Psychology & Wellbeing be liable to the Client for consequential or special damages. Notwithstanding any damages that the Client may incur, Aria Positive Psychology & Wellbeing's entire liability under this agreement, and the Client’s exclusive remedy, will be limited to the amount paid by the Client to Aria Positive Psychology & Wellbeing under this agreement for all services rendered up until the termination date.
This is the entire agreement of the parties and reflects a complete understanding of the parties with respect to the subject matter. This agreement supersedes all prior written and oral representations.
If a dispute arises out of this agreement that cannot be resolved by mutual consent, the Client and Aria Positive Psychology & Wellbeing agree to attempt to mediate in good faith for up to (certain amount of time such as 30 days) after notice given. If the dispute is not resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party.
A copy of the coaching agreement will be provided to all new clients prior to the provision of any services. These will need to signed prior to the first scheduled coaching meeting. Retain one copy for your records.
If you have any queries regarding the agreement or any other matter, please contact us at:
Aria Positive Psychology & Wellbeing
(07) 5655 7503