Terms & Conditions
1. Parties to the Agreement
This Service Agreement is for is made between:
The Participant: <<Participant Name and Address>>
The Provider: Aria Wellbeing, 3/133 Long Rd, Mount Tamborine, Queensland, 4272, ABN 25289907351
2. Purpose of Agreement
The Provider is committed to providing quality services to the Participant. This Service Agreement outlines the ongoing obligations the Provider and Participant.
3. Supply of Supports
The Provider and Participant with engage in Supports through a mutually agreed channel (e.g., in-person, internet, telephone). The Provider may also be available for additional time, per the Participants request on a prorated basis rate to be requested by Participant and fee determined by the Provider upon request (e.g., reviewing documents, reading or writing reports, engaging in other Participant related services outside of allocated hours).
4. Schedule of Supports
The Supports provided under this Service Agreement are will be categorised as either Counselling, Life Coaching, or Psychosocial Recovery Coaching.
The cost per session will be discussed with the Participant before commencement of Supports.
The Provider will seek payment for their provision of Supports from the Participant at time of session. Provider will offer a range of payment methods to the Participant.
6. Responsibilities of the Participant
Participant agrees to:
(i) Treat the Provider with courtesy and respect;
(ii) Keep the Provider informed of any changes in personal circumstances that may
affect the delivery of Supports;
(iii) Communicate with the Provider in a timely manner if the Participant has any
concerns about the Supports being provided;
(iv) Where the Support item requires an appointment with the service provider, that
the Participant gives 24 hours' notice before cancelling any booked appointments;
(v) Give the Provider the required notice if the Participant seeks to end the Service
(vi) Be responsible for creating and implementing their own physical, mental and emotional well-being, decisions, choices, actions and results. The Participant agrees that the Provider is not and will not be liable for any actions or inaction, or for any direct or indirect result of any services provided by the Provider.
(vii) Acknowledge that Supports are not to be used as a substitute for professional advice by legal, mental, medical or other qualified professionals and will seek independent professional guidance for such matters.
7. Responsibilities of the Provider
The Provider agrees to:
(i) Provide all supports under this agreement as outlined in Clause 3, in a manner
that is timely and meets the participant's needs;
(ii) Communicate clearly, openly, and honestly;
(iii) Treat the Participant and any of the Participant’s representatives with courtesy and respect;
(iv) Consult the Participant on decisions regarding how Supports are provided;
(v) Give the Participant information about managing any complaints or disagreements if required;
(vi) Listen to the participant's feedback and resolve problems quickly;
(vii) Protect the Participant’s privacy and confidential information;
(viii) Advise the Participant of any delays in the delivery of Supports;
8. Service Provider Contact
In case of any problems with the Supports delivered under this agreement, the Participant may contact
3/133 Long Rd, Mount Tamborine, Queensland, 4272
9. Amending this Agreement
Parties must inform other parties of any intent to modify this agreement within 30 days. Any changes to this Service Agreement, including Support provisions, must be in writing, signed, and dated by the Parties. Amendments not executed under the formalities in this clause will be considered null and void.
10. Terminating This Agreement
Either of the Parties may end this Service Agreement by giving the other party 30 days notice.
The Parties agree to the terms and conditions of this Agreement.